Privacy Policy

Your privacy is important to us. We will never sell or make public any personal information about you without your express consent. As we are embracing a community of rail enthusiasts, you will be required to register with certain personal details before engaging on the website. This contact information would only ever be used to get in touch with the member in the event of any improper use within our community.

Privacy Policy & Data Protection Policy

This privacy policy (together with our terms of use ) outlines the procedures has in place regarding the collection and use of any personal information (i.e. information from which you can be identified) that you give to us, or that we collect when you use this website or SMS feedback service. We respect your privacy and take care in the storage and use of your personal information.

Our Policy

This privacy policy (together with our terms of use ) sets out how we collect and use personal and other data that you provide to us when you use our website (“our Services”).

We respect your privacy and so we collect and process all data in accordance with UK data protection legislation currently in force.

This policy is effective from 23rd February 2011 but may be changed from time to time by updates to this page. Please review this policy on a regular basis to ensure that you are happy with it.

If you have any questions on our policy please email us at

Data that we will collect

In order to use our Services we need to collect certain data about you. In addition we prefer to collect some data about you for the purposes set out in the section headed ‘use of your data’ below. Some of the data that we collect will be personal data in that it will be capable of identifying you. For instance your name and address. When you register to use our services you will be given the option to opt out of some of the data collection activities that we do.

When you use our service we will collect, store and use the following kinds of personal data:

  • Data that you provide to us when you register for use of the site or our Services
  • Data that you provide when you use any of the services that we provide
  • Data about your computer such as your IP address and use of our site (eg. Frequency & length of visits, pages visited)

Use of your data

We will use personal data that we collect in the following ways:

  • To provide and administer the Services to you
  • To operate the site from a technical and practical perspective
  • For internal record keeping
  • To personalise your use of the site
  • For the purposes of customer care (for instance responding to complaints)

In addition to use of your information as we have described above we may (if you have specifically opted in on registration with us) use your personal data to send you emails and marketing communications from us and from third parties where you have expressly opted in to this when you registered.

Our use of your data for the above purposes may require us to pass on the information to third parties.

Overseas transfers of data

Information that we collect from you may be transferred to and stored at, or processed by us in any country in which we operate or by third parties in any country. It may also be processed by staff operating outside the European Economic Area ("EEA") who work for us or for one of our suupliers. Some of those countries (for instance the United States) do not have data protection laws in place that are equivalent to those in the UK and your rights in those countries may not be as strong. By submitting your personal information you expressly consent to such transfers, storing or processing.

‘Cookies' and internet tags

A cookie is a small electronic file that collects information when someone visits a website. A cookie can identify the pages that are being viewed and this can assist us to select the pages that you see.

Some cookies only exist whilst you are online but "persistent" cookies - which are not session-based - remain on your computer, so that they allow our website to recognise that your computer has accessed our site previously. We use cookies to collect and process anonymous information about your visit to our website such as, which pages you visited, how long you spent on those pages, how often you visit. We will use this information to improve the contents of our site or to collate statistics about it, or to otherwise improve and personalise our services to you.

We do not store sensitive information such as account numbers or passwords in "persistent" cookies, and cookies in themselves, do not contain enough information to identify you. You will only acquire a personal identity in relation to your browsing habits after you have formally provided us with your personal data for the purposes of registering with our website or any other purposes as set out in the sections headed "Data that we will collect" and "Use of your data".

You can set your computer to refuse to accept cookies and to delete current cookies held on your computer but this will be likely to have a negative effect on your use of our website (for instance because the website will no longer recognise your computer). You can get more information about cookies from

We may also use Internet tags in combination with cookies on this website, and may deploy these tags through a third-party advertising partner. We use this technology to help us analyse the effectiveness of our advertising campaigns. The third-party partner may be able to collect anonymous aggregated data about visitors to other sites, because of these Internet tags and cookies.

Any information that we acquire about you using cookies or other web tools is subject to the same restrictions and conditions as any other information we collect about you.

Please note that our advertisers may also use cookies, Internet tags or any other web tools over which we have no control and that may be set by other people such as advertising agencies or the business to which the advertisements in question relate. We do not have access to any information that might be collected in this way and if you are concerned, you should contact the relevant advertiser for more information.


Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Transactions over the internet are not in themselves secure so we cannot guarantee the security of the personal data that you provide to us. We will however take reasonable technical and organisational measures to prevent the loss or corruption of your data in accordance with UK data protection legislation.

Third Party Websites

Our web site contains links to third party websites through which you may book other services (for example event ticketing & European rail tickets). Once you operate the link you have left our website and we are not in control of those websites or the use of personal data that you provide when you use their services. Please ensure that you are happy with the privacy policy which is applicable to the relevant website.

Your Rights

If you are unhappy with our policy you may at any time amend the permissions that you have given in relation to use of your data by accessing your account on the website or by clicking the unsubscribe link in any emails that we send you.

You may also ask us to provide details of the personal information that we hold about you by emailing us at

We may charge a fee for providing this information.

If you think any information we have about you is incorrect or incomplete, please email us as soon as possible at

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