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How to Collect your Train Ticket
You can do this at over 1000 machines at mainline railway stations across Britain.
Your Options
Ticketing websites will help you choose to collect your tickets at a station that’s convenient to you. (You may have to select this station in advance). Most mainline stations in towns and cities now have ticket machines, but some rural and suburban stations do not. It’s best to check before you travel.
Collecting from Ticketing Machines
When you reach the station and find a ticket machine, you’ll need to enter the reference number you were given when you made your booking, so remember to print your confirmation and bring it with you. This will enable the ticket machine to find your booking on the reservation system and print your tickets. You will also need the credit card you purchased the ticket with online, if that card has expired or is lost, you need to contact customer services to arrange collection.
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Help and advice with train travel in the UK
Train travel in the UK should be a pleasure, not a headache. So if you’re taking a train on the UK railway, start your journey here. We’ve lots of hints, tips and advice to help you find your way around, travel smoothly and arrive in style by train.
#railchat
Welcome to our #railchat page. Our #railchat discussions take place over on Twitter, with our resident expert Phil Marsh. If you would like to get involved, please do join us, and use the dedicated hashtag #railchat. See our previous discussions below:
Locomotives & Engines
Our rail network would be nothing without them. From Stephenson's Rocket to British Rail Class 92 and beyond, explore the facts, information and anecdotes behind the steam, diesel and electric locomotives that built the age of the train.
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