South West Trains voted Passenger Train Operator of The Year

South West Trains has a good reputation for operating an efficient service on one of the busiest routes in Britain and has just been voted the best Passenger Operator in the UK.

Continuity and Lessons Learnt Pay Dividends for South West Trains

Train Operator South West Trains (SWT) has won the Passenger Operator of The Year Award at a recent rail awards event – an accolade which is far away from their early days in the late 1990s when trains were cancelled after many operational staff were made redundant.

Last year, SWT were runners up to Transpennine Express so the good performance has carried on. SWT’s Owning Group is Stagecoach and their shares have consistently outperformed most over the last decade and have just declared a large cash bonus of nearly 50p per share held.

Maintenance Team of The Year Award

SWT has introduced a completely new fleet of electric trains supplied by Siemens and revolutionised the poor performance of the Alstom Class 458 trains. It has also done the same with the ex British Rail diesel units, the class 158 and 159s, a derivative of the 158s.

The performance across the SWT fleet is exceptionally good and the former BR built trains are serviced at Wimbledon, the newer Siemens electric fleet at the purpose built depot at Northam near Southampton and the diesel fleet at Salisbury.

The SWT fleet averages over 40,000 miles per casualty which is three times better than the UK train fleet if taken as a whole with the class 444 Siemens trains managing over 68,000 miles between failures.

This is why the maintenance teams managed to add the Maintenance Team of The Year award to the trophy cupboard as well which was won in conjunction with the Siemens engineers.

Maintenance Team of The Year Award

SWT has introduced a completely new fleet of electric trains supplied by Siemens and revolutionised the poor performance of the Alstom Class 458 trains. It has also done the same with the ex British Rail diesel units, the class 158 and 159s, a derivative of the 158s.

The performance across the SWT fleet is exceptionally good and the former BR built trains are serviced at Wimbledon, the newer Siemens electric fleet at the purpose built depot at Northam near Southampton and the diesel fleet at Salisbury.

The SWT fleet averages over 40,000 miles per casualty which is three times better than the UK train fleet if taken as a whole with the class 444 Siemens trains managing over 68,000 miles between failures.

This is why the maintenance teams managed to add the Maintenance Team of The Year award to the trophy cupboard as well which was won in conjunction with the Siemens engineers.

Commuter and Holiday Routes

The company runs commuter and long distance services between London Waterloo via Clapham Junction to Portsmouth, Southampton, Eastleigh, Weymouth and Exeter via Salisbury. And don’t forget Island Line on the Isle of Wight running the UKs oldest fleet built in 1938 over the eight mile line between Ryde and Shanklin which boasts the best performance figures in Britain!

Long Term Performance Improvement

The continuing success meant that SWT has been operated for 15 years since privatisation in early 1996 and were again awarded the franchise in 2007 and in the year up to the end of March 2011, nearly 94% of their trains ran within 10 minutes and 74% ran on time.

Passenger numbers have increased by another 7% in the last year helped by thousands of extra parking spaces at their stations and other local initiatives such as cycle racks and better station facilities. SWT has also funded just under 50 extra British Transport Police and Rail Community Officers posts, helping to reduce crime on their network.

A Few Words…

Andy Pitt, Managing Director for South West Trains, said: "First and foremost this award is a great achievement and recognition for our front line staff and managers at South West Trains who work so hard day in and day out to deliver our train services for our passengers. I would also like to thank the Network Rail Wessex staff for their contribution to our success by providing a reliable infrastructure. “We will continue to work hard to ensure we deliver a great service to our passengers."

Anthony Smith, Passenger Focus chief executive, said: “Well done South West Trains for winning Passenger Operator of the Year. The national passenger survey reveals 85% satisfaction across South West Trains routes and passengers have reported improvements in facilities, services and the overall environment. There is still work to be done but the operator is clearly making headway”.

Steve White, Service Director at Siemens said: “We are very proud to contribute to the overall success of South West Trains by maintaining the South West Trains Desiro fleet reliability which operate 20 million miles per year for the passengers of South West Trains. The strong partnership with our customer South West Trains is essential to our combined success and we are delighted to share in this accolade.”

 
 

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